Question 1

Which set is right for me?

Accepted Answer

Take our 1-minute quiz and we'll recommend the best set for your hair type and goal. If you recently had a transplant, the Post-Transplant Set is ideal; for long-term support, the 3 or 6-Month Set.

Question 2

What's the difference between the 3 and 6-month sets?

Accepted Answer

The contents are the same; the 6-month set offers longer use and better value per unit. If you want a lasting routine, we recommend the 6-month program.

Question 3

Who are the products for?

Accepted Answer

For those who had a hair transplant, experience hair loss, have weak/thin hair, or want scalp care.

Question 4

How do I place an order?

Accepted Answer

Add to cart and follow checkout. You can order as a guest; with an account you can track orders and reorder in one click.

Question 5

How do I use a discount code?

Accepted Answer

Enter your code in the coupon field on the cart or checkout page. We occasionally run first-order promotions.

Question 6

What payment methods are available?

Accepted Answer

All credit and debit cards (Visa, Mastercard, Amex) are accepted via our secure payment infrastructure with 256-bit SSL and 3D Secure. Your card details are never stored by us.

Question 7

Is my payment secure?

Accepted Answer

Yes. Payments are processed through a bank-grade, PCI-DSS compliant secure payment infrastructure; we never see your card data.

Question 8

How long does shipping take?

Accepted Answer

Orders usually ship within 2-4 business days. Free shipping over a certain amount.

Question 9

How do I track my order?

Accepted Answer

We share your tracking number once shipped; you can also see the status in your account.

Question 10

What is the return policy?

Accepted Answer

Unopened, unused products can be returned within 14 days of delivery. Once approved, the refund goes back to the original method.

Question 11

When will I see results?

Accepted Answer

Hair care takes patience. With consistent use, the goal is to contribute to healthier-looking hair typically within 3-6 months. Individual results may vary.

Question 12

Can I use the products together?

Accepted Answer

Yes. Shampoo + serum + vitamins form a complementary routine; our sets are built around this synergy.

Question 13

When should I use the washing set?

Accepted Answer

Use it for the days and duration your clinic advises. It includes a gentle foam solution and shampoo for the sensitive period.

Question 14

Will the shampoo/serum harm the transplant area?

Accepted Answer

The products are gently formulated; however, during recovery always follow your clinic's instructions.

Question 15

Which countries do you ship to?

Accepted Answer

We ship almost everywhere except Russia, Syria, Iraq and Ukraine. We deliver across Europe, the Middle East, the Americas, Asia and beyond.

Question 16

How long does international delivery take?

Accepted Answer

International orders are usually delivered within 4 to 7 business days. Your order ships within 1-2 business days, then arrives within 4-7 days depending on your country.

Question 17

How much is international shipping?

Accepted Answer

Shipping cost is calculated automatically at checkout based on the destination country and order total. Orders above a certain amount may qualify for free shipping.

Question 18

Which countries do you NOT ship to?

Accepted Answer

We currently cannot ship to Russia, Syria, Iraq and Ukraine. We deliver to all addresses outside these countries; we update this list from time to time.

Question 19

Can I track my international order?

Accepted Answer

Yes. Once your order ships, you receive a tracking number to follow your parcel end-to-end. You can also see the status under 'My Orders' in your account.

Question 20

Can I return from abroad?

Accepted Answer

Yes. Unopened, unused products can be returned within 14 days. For international returns, the return shipping cost is the buyer's responsibility; please contact us first.

Question 21

Will the products have issues at customs?

Accepted Answer

Our products ship as cosmetic/care items and clear customs smoothly in most countries for personal-use quantities. In rare cases extra documentation may be requested; our support team will assist you.

Question 22

How do I verify authenticity?

Accepted Answer

Every box has an authenticity code/QR; scan it to verify your product. We sell only through official channels.

Frequently Asked Questions

Choosing a Product

Shopping

Payment & Security

Shipping & Delivery

Returns & Exchange

Product Usage

Hair Transplant Aftercare

International Orders

Authenticity Verification

Still need help?